Money in the Middle

Sandwich Generation Talking About Money Up, Down and Across Generations

Jitterbug Cell Phone For Seniors Recalled

with 2 comments

The Consumer Product Safety Commission has issued a recall on Jitterbug cell phones – the popular for senior, easy to use cell phone.  The problem has to do with access to 911 service in some areas and there is a quick software fix. The recalled cell phones that are in a no-service area and display an “out of range, try again later” message could fail to connect to emergency 911. If you are one of the 160,000 consumers impacted and have not been contacted, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm’s Web site at

 This cell phone is an example of the new kinds of technology being created to serve the senior market.  It’s a simple phone that doesn’t have all the fancy features most cell phones do.  It just makes calls, and includes a service that connects the caller to an operator who can make calls for them.  

 It can be a great solution for those who want access and safety/peace of mind that comes with having a cell phone, but a lower cost and ease of use.  It is targeted to people who will use it for a limited period of time (30-60 minutes per month).  It can be a smart buy for the right situation.

 Here’s a link to the Consumer Product Safety recall notice.

 Here’s a place to buy the Jitterbug phone.


Written by Laura Rossman

May 27, 2009 at 2:53 pm

2 Responses

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  1. Just wrote about an alternative to Jitterbug’s
    no-contract offering.

    Laurie Orlov

    May 27, 2009 at 6:00 pm

  2. Thanks for this informative post. It is so useful for me .

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